ISO 9001:2015 Internal Auditor

Course Description

This two-day workshop for internal assessors will focus on the ISO 9001:2015 Standard; will receive working knowledge of the ISO 9001 Standard, the auditing process and the use of audit tools.
Audience: Quality professionals, process owners who will be responsible for conducting audits to the ISO 9001:2015 Standard; individuals seeking to learn more about the standard for implementation purposes and individuals responsible for setting up internal assessor programs.

Audience

Quality professionals, process owners who will be responsible for conducting audits to the ISO 9001:2015 Standard; individuals seeking to learn more about the standard for implementation purposes and individuals responsible for setting up internal assessor programs.

Contact Information

Email
paulette@pyyoungassociates.com

Phone
1 (650) 967-2700

Address
P.O. Box 2103
Sunnyvale, CA 94087-0103

Course Outline:

Workshop Overview
Workshop objectives
Introduction to ISO 9001:2015 and Auditing
Quality Management System Terms/Vocabulary

Philosophy and Principles of ISO 9001:2015
ISO 9001:2015 Transition Timeline
Key changes from ISO 9001:2008 to ISO 9001:2015
High Level Structure Modifications
New Requirements for Organizational Context and Interested Parties o New Requirements for Risk Management
Key Principles to ISO 9001:2015

Interpreting ISO 9001:2015
ISO 9001:2015 Element Analysis Exercise
Element by Element Review including a review of requirements, audit points,transition guidance

  • Organizational Context

  • Leadership

  • Planning

  • Support

  • Operations

  • Performance Evaluation Improvement


Audit Process
Audit Preparation Activity

  • Scheduling

  • Documentation and Previous Audit Review

  • Developing the Audit Checklist

Audit Performance

  • Do’s and Don’ts During the Audit

  • Use of Audit Check sheets

  • Interview Techniques

  • Recording Audit Notes

Audit Report Writing Activities

  • Audit Report Format

  • Audit Finding Wording

Auditing Technique

  • Audit Roles (Auditor, Guide, Employee)

  • Communication Skills (Verbal, Non-verbal)

  • Handling Difficult Situations During the Audit

  • Time Management During the Audit


Presentation of Final Exam